Refund policy

Return & Exchange Policy

Thank you for shopping with us. We are committed to ensuring you love your purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery for items that are:

  • Unworn and unwashed

  • In original condition with tags attached

  • Free from deodorant, makeup, smoke, pet hair, or stains

To begin a return, please contact us at ravenbrigadecontact@gmail.com with your order number and item(s) you wish to return. Once approved, we will provide instructions for sending your item back.

Exchanges

Need a different size or style? Exchanges are available within 30 days of delivery and follow the same conditions as returns.
Exchanges are subject to product availability.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Sale/clearance items

  • Undergarments

  • Gift cards

  •  Limited edition / custom items

    Refunds

    Once your return has been received and inspected, you will be notified by email.
    Approved refunds will be issued to the original method of payment.
    Shipping fees are non-refundable.

    Return Shipping

    • Customers are responsible for return shipping costs.

    • If the return is due to an error on our part (wrong item, incorrect size shipped, defective product), return shipping will be covered by us.

    Damaged or Defective Items

    If you receive a damaged or faulty item, please email us within 7 days of delivery with photos so we can make it right.

    Lost or Stolen Packages

    Once an order is shipped, we are not responsible for lost or stolen packages. Please contact the carrier directly with tracking information.

    Contact Us

    If you have any questions about returns or exchanges, please reach out anytime:
    📧 ravenbrigadecontact@gmail.com